Help Center

Why is Bigscreen frozen when I launch a game?

If you’re using a high resolution display, perhaps 4K or higher, you may experience issues when opening a game within Bigscreen if it attempts to open in a lower resolution.

Generally speaking, you likely want to play most games at 1920 x 1080 for best performance on today’s graphics cards. If your default resolution is higher than this you may need to change it before launching Bigscreen.

The best way to resolve this is to follow these steps:

  • Close Bigscreen
  • Launch the game you wish to play
  • Set the resolution to match your desktop resolution exactly
  • Close the game
  • Ensure your desktop resolution matches the game’s configured resolution in Display Settings
  • Relaunch Bigscreen, then relaunch your game

Need more help?

If you’re still stuck, or the advice above doesn't help, we’d love to talk. Jump into our Discord, join our Reddit or create a thread on Steam and we’ll help you on your way. You can also email us at [email protected]