If you are having problems or bugs with Bigscreen, please email us two debug log files (called output_log.txt and output_log2.txt). This will let us narrow down the issue and help you. Email these logfiles to [email protected].
C:\Program Files (x86)\Steam\steamapps\common\BigScreen\BigScreen_Data\output_log.txt
C:\Program Files (x86)\Oculus\Software\Software\bigscreen-bigscreen\Bigscreen\Bigscreen_Data\output_log.txt
Note: Each time you open Bigscreen, the debug logs (output_log.txt and output_log2.txt) gets overwritten. If the app crashes or you experience an issue, copy/send us the debug log first before reopening the app.
If you’re still stuck, or the advice above doesn't help, we’d love to talk. Jump into our Discord, join our Reddit or create a thread on Steam and we’ll help you on your way. You can also email us at [email protected]